Refund policy

Return Window

Customers have 30 days from the date of delivery to submit a return request.

Condition Requirements

To qualify for a refund, the unit must be returned in its original condition, complete with all factory packaging, USB-C charging cables, and inserts. Items showing signs of customer misuse or unauthorized modification cannot be accepted.

How to Request a Return

Email our support team at support@fluxcubes.com with your order number and clear photos of the item. Once approved, we will provide the return shipping address and mailing instructions. Items returned without prior authorization will not be processed.

Damaged or Malfunctioning Items

If your cube arrives defective, physically damaged, or displaying hardware faults, notify us within 48 hours of delivery at support@fluxcubes.com with a brief video of the issue so we can send out an immediate replacement.

Refund Timing

Approved returns are inspected within 2 business days of receipt. Refunds are issued directly to the original payment method and typically reflect on bank statements within 5 to 10 business days.